Pro-Active Telephone Selling

The telephone is often the means of placing orders or requesting a
quote by customers. It's essential that frontline telephone staff who
take these incoming calls make the most of these opportunities by
creating a professional image as well as maximizing business potential.
The programme will also show how to gain business by making outgoing
calls to decision makers.

This is a highly interactive day where delegates will learn how to
become more of an order maker than a mere order taker and they will be
able to practice their new found skills by means of taped telephone
role-play followed by constructive critique.

Benefits

• To understand the qualities required by the telephone sales person
• Understanding customer attitudes- why do people buy?
• Recognising the impact of positive phraseology
• How to build rapport over the telephone and create a positive impression
• Learn an effective structure for making an outgoing sales call
• Effective telephone communication skills including questioning and listening skills
• How to make your product or service stand out from the competition and present in terms of benefits
• Explore the objection myth and learn how turnobjections into buying signals
• How to ask for the business without appearing pushy

Venue:
Weetwood Hall Hotel
Otley Road
Leeds
LS16 5PS

Cost:
£350 + VAT